Tag Archives: Playbook

MONEYBALL – The Measure of Success Review

“..the first guy through the wall…it always gets bloody, always.” (John Henry to Billy Beane)

  • How things change
  • Getting people on board
  • Defining performance and changing expectations

Background:

This Michael Lewis story lays out what was the beginning of the rise of Sabermetrics: a new way of thinking about baseball. Previously, baseball nerd Bill James had a small cult-like following of people who always knew that mainstream baseball thinking and strategy were flawed. This group was enlightened but their wisdom was contained to the group of believers. The baseball establishment was simply not interested. In the early days of the new millennium, along comes Billy Beaned at GM of the Oakland A’s, whose particular problem makes it impossible to “play the game” as it is dictated.

“The problem we are trying to solve is that there are rich teams and poor teams, then there is 50 feet of crap, and then there’s us.” (Billy Beane to his Team Scouts)

The story plays out as Beane and his trusty sidekick Pete try to implement their strategy in collaboration with ownership, team scouts, team management and players. This challenge to an existing status quo and persistence in implementation are both fascinating and insightful, bringing real-world lessons to managers and leaders. Here is how the Money Ball story maps to the “collaboration game” framework.

Direction:

There is a great scene in the movie (quoted above), where Billy Beane lays out the problem for his team of scouts. The expression of this is only partial in this scene where he alludes to the fact that they have to run a shoe-string budget. Earlier in the movie he is very clear to state that rather than just “be competitive” or “not embarrassing” the objective is to win the World Series. Although “winning the World Series” is a point in time accomplishment, the general direction of “be the best” is important here and distinctly different from “be one of the best” or “not be the worst.”

Set-up – Rules and Constraints:

The link between the “be the best” direction and the specific Oakland A’s challenge stems from the small budget. The opportunity here is to create an understanding that “this is a challenge” rather than “this is impossible, why even try?” The former takes on the narrative of the wily underdog taking on the deep-pocketed establishment. Rather than moaning about not having enough money, the group has something to prove to the rest of the baseball world (think KC Royals of 2015).

Set-up – Measures and Metrics:

One measure for a professional sports team is summed up in the movie by the Billy Beane line “[Once you make the playoffs] If you don’t win the last game of the season, nobody gives a shit.” Close doesn’t count for those who want to “be the best.”

Spending within budget could be a constraint attached to a measure. There is at least one negotiation with ownership to release some extra money, so that constraint is apparently a little fluid. Conceivably as long as you can make the case for the necessity of this extra money in pursuit of the “be the best” agenda.

The tangible metric that is most revealing of the new logic is in how to evaluate potential. Enter the on-base-percentage (replacing the “batting average), which accounts for any skill in getting a base-on-balls, in addition to that of getting an actual “hit.” The logic flows as follows: You win games by scoring runs, to score you have to get players on base, so we want players who can get on base. (Sabermetrics had since evolved, and will continue to.)

In Sum:

To me the greatest relevance to the workplace is in the area of change overhauls that come down from the top. The CEO gets and idea in his/her head and tries to role it out through the organization. There are instances to “sell and tell” and there are some constituencies that refuse to buy-in to the new logic… and like any logical construct, the new way of thinking always has its flaws.

The Balancing Act of Collaborating

There is lots of talk about “getting on the same page,” but in most work situations some level of conflict persists and can vary from subtle differences in opinion to diametrically opposed views. We all know that maintaining cordial working relationships is a must, yet too much focus appeasing diminishes our results and too much focus on our agenda carries the risk of losing status as “a team player.”

It can feel a bit like walking a tightrope and constantly balancing between

  • Being self assured, but not belligerent.
  • Being accommodating, but not spineless.
  • Being ambitious, but staying realistic (Picture a “stretch goal” snapping our rope!)

Maintaining forward momentum while maintaining this “balance” is also tricky. There are three large areas of attention that can help:
How am I seeing the situation (and should I look at it differently)?

With reams of data at our disposal, it is very easy to arrive at very different evidence-supported answers to the question “how are we doing?”  Those closest to the situation tend to have a really good read on how things actually work, but once performance measures are imposed, these same people can start to question their gut feelings. Taking time to gather a different perspective on your own may be more effective than simply taking in the perspectives of others. One part confidence; two parts humility.

Who do I have to work with (and how are those existing relationships)?

We have relationships to manage that are up, down and across. Our group of stakeholders will vary in terms of stature they maintain in the organization, but individual differences in style almost guarantees interpersonal challenges amidst the organizational politics. In practice, we have to navigate a complex web to get what we want for us and for others. Efforts are building/rebuilding relationships can make the tightrope seem a little wider (or maybe not so high).

What are the real priorities here (or, at least, what should they be)?

Sticking with the “rope” metaphor (why abandon it now?), what happens when tightropes turn into tug-o-wars? Such situations tend to consume lots of effort, but provide disappointingly little in the form of results. Many of us are not in the position to impose our views on the organization, but we all can exert a degree of influence. Even when things are at cross-purposes, speaking truth to power can be scary. Is asking power for a small clarification any better?

How it really works… are you sure you want to know?

Service organizations that rely on a great deal of informal collaboration may be in for a rough ride when their employee base becomes increasingly millennial.

A number of years ago, Art Kleiner put forward the theory that every organization has a “core group.” This group is the collection of individuals whose blessing is required to get things done. If the core group wants it to happen, chances are it will. Conversely, without this group’s support, any initiative is sure to fail. Even if you are in the core group, you have to lobby fellow core-group members in order to move anything forward.

More recently, discussion have arisen over the shifting demographic wave of the millennial cohort. These digital natives are purportedly a completely different breed (“Aren’t all younger groups different?” one asks, only to have smart HR-types state, with a trace of dread, “No these ones are a different kind of different.”) The need for transparency is one consistent expectation that emanates from this group.

So a rock-and-a-hard-place situation can arise as the informal group that drives the success of the organization may have to respond to a growing chunk of employees who want to have this explained to them. If this were a private club, one would dismiss the group as crass: “Pay attention and figure it out for yourself!.” Yet ignoring their pleas for an explanation is risky when the future success of your organization depends on attracting and retaining talent from this exact group.

Measure of Success is launching a “playbook” product that aims to identify “how it really works” by looking a core performance elements. This is a senior team/ core group document that attempts to articulate the important parts of the business and culture, without destroying the particularities of any organization. Informally articulating direction, approach and performance measures among the core group can help in relaying a consistent message to those newer to the workforce.

NOTE: This was originally posted in the LinkedIn discussion group for CAAP Community for Branding Professionals in September of 2015.